Last updated: July 2026
Every new PodWave account receives 2 free generations before any payment is required. This trial exists specifically so you can evaluate the product, test the quality of generated images, and confirm it fits your workflow — all before committing to a paid plan. By offering a free trial, we consider users to have had a reasonable opportunity to assess the service prior to purchase.
PodWave subscriptions are billed monthly on a recurring basis. Your subscription renews automatically at the start of each billing period unless cancelled beforehand.
Cancel anytime. You may cancel your subscription at any time from Settings → Plan. Cancellation takes effect at the end of your current paid billing period — you retain full access to your remaining generations and all features until that date. We do not prorate or refund partial months.
After cancellation, your account reverts to the free tier. Your generation history, uploaded products, and account data are retained.
Generations consumed are non-refundable. Each generation triggers real AI API calls (image and language model requests) on our infrastructure. These costs are incurred immediately and cannot be recovered once the generation has run. For this reason, we are unable to offer refunds for any period in which generations were used.
Unused subscriptions. If you purchase a subscription and have not used any generations, you may request a full refund within 48 hours of payment by contacting us at support@podwave.io. Refund requests submitted after 48 hours, or after any generations have been used, are not eligible.
Generation packs (top-up bundles purchased separately) are non-refundable once purchased, as credits are added to your account immediately upon payment.
By purchasing a PodWave subscription or generation pack, you agree to this refund policy. If you initiate a payment dispute or chargeback with your bank or card issuer for a period during which you used the service, we reserve the right to dispute the claim and provide evidence of service delivery, including generation logs and usage records.
If you have a billing concern, please contact us directly at support@podwave.io before initiating a dispute — we are happy to resolve legitimate issues promptly.
We may, at our sole discretion, issue goodwill refunds or credits in cases of significant technical failures on our end that prevented use of the service. These are handled case-by-case and do not constitute a general entitlement to refunds.
For billing questions, cancellation assistance, or to submit a refund request within the eligible window, contact us at support@podwave.io. We aim to respond within 1 business day.